bb11 Privacy Policy

Introduction

bb11 ("we", "us", or "our") operates the online betting and casino platform accessible at bb11.cam, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy describes how bb11 collects, uses, stores, and shares information when you access or use our platform, create an account, place bets, play casino games, or contact our support team.

By registering an account on bb11 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of our platform immediately.

Information We Collect

bb11 collects various categories of personal and non-personal information to provide and improve its services. The types of data we collect include:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address (including district and division within Bangladesh).
• Account credentials: username and hashed or encrypted password used to access your bb11 account.
• Financial and transaction data: deposit and withdrawal history, payment method details (bKash mobile number, Nagad account, Rocket wallet, Upay reference), transaction amounts in BDT, and betting history.
• Identity verification documents: national identity card (NID), passport copy, or other government-issued documents submitted during KYC verification.
• Technical and device data: IP address, browser type, operating system, device identifiers, screen resolution, time-zone (Bangladesh Standard Time, BST/UTC+6), and referring URLs.
• Usage and behavioural data: pages visited, games played, session duration, click patterns, and in-platform preferences.

We collect information directly from you when you complete registration forms, perform transactions, submit support requests, or communicate with our team. We also collect data automatically through cookies and similar technologies as you navigate our platform.

How We Use Your Information

bb11 uses the personal data we collect for the following purposes:

• Account management: to create, verify, and maintain your bb11 account, process your registration, and authenticate your identity in compliance with responsible gaming standards.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle bets and resolve game outcomes accurately.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other potentially illegal conduct on the platform.
• Customer support: to respond to your inquiries, resolve disputes, process complaints, and deliver assistance in a timely manner.
• Marketing and personalisation: to send you promotional offers, seasonal bonuses (such as Eid or Pohela Boishakh specials), and relevant game recommendations — only where you have consented to receive such communications.
• Platform improvement: to analyse usage patterns, fix technical issues, optimise game loading speeds, and improve the overall experience for players throughout Bangladesh.

Sharing Your Information

bb11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data in the following limited circumstances:

• Trusted service providers: payment processors, KYC verification partners, IT infrastructure providers, and customer support tools that assist bb11 in operating the platform — all bound by strict confidentiality agreements.
• Legal and regulatory obligations: where disclosure is required by applicable law, court order, or enforcement authority request — bb11 will comply only to the extent strictly required.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all third parties with whom we share data to implement appropriate technical and organisational safeguards to protect the confidentiality and integrity of your personal information.

Cookies and Tracking Technologies

bb11 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, measure platform performance, and deliver a smoother gaming experience. Cookies are small data files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to block or delete cookies. However, doing so may affect the functionality of certain features on bb11 — for example, you may be required to log in again each time you visit. By continuing to use bb11 with cookies enabled, you consent to their use as described in this policy.

Data Security

bb11 takes data security seriously. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our servers, and your account password is stored using strong one-way hashing — we never store plain-text passwords.

Your Privacy Rights

As a bb11 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the details provided in the Contact section below:

• Right of access: you may request a copy of the personal data bb11 holds about you, along with information on how it is being used.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal and regulatory retention requirements, you may request the deletion of your personal data from our systems.
• Right to restrict processing: you may request that we limit the way in which we process your data in certain circumstances, such as while a dispute is being resolved.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time — this will not affect processing that took place before withdrawal.

Data Retention Policy

bb11 retains your personal data for as long as your account remains active or as necessary to provide our services. When you close your account, we will retain your data for a further period as required to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain records for financial and audit purposes.

Transaction and financial records are typically retained for a minimum of 5 years following the last transaction date, in line with standard financial recordkeeping practices. After the applicable retention period expires, your data will be securely deleted or anonymised.

Third-Party Payment Processors

bb11 integrates with third-party payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals. When you conduct a financial transaction on our platform, relevant payment data is shared with these processors solely for the purpose of completing that transaction. bb11 does not store full card numbers or full mobile financial service credentials on its servers.

Each payment provider operates under its own privacy policy. We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and other providers you use when transacting on bb11 to understand how they independently handle your financial data.

Minors and Age Restriction

bb11 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will take immediate steps to delete that information. If you believe a minor has submitted data to bb11, please contact us immediately using the email address provided in the Contact section of this policy.

Changes to This Privacy Policy

bb11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of bb11 following the posting of any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bb11 handles your personal data, please contact our support team. We aim to respond to all privacy-related inquiries within 5 business days.

Email: [email protected] — our support team is available around the clock to assist players across Bangladesh.